§ 4.40.250. Protection of subscribers—Service

Operator shall promptly respond to, investigate and resolve subscriber complaints. Operator shall maintain a local toll-free telephone to receive and record requests for maintenance, repairs and subscriber complaints, seven days a week and 24 hours per day. Necessary maintenance and repairs shall be made expeditiously. No direct charge shall be made to subscribers for maintenance and repair, unless the disruption of service was the result of the subscriber's negligence or abuse. Operator shall maintain a written record or "log" listing the date of subscribers' complaints, the identity of the subscriber, nature of the complaint and when and what action was taken in response thereto. Said record shall be maintained for a period of five years and a copy shall be furnished to city upon written request therefor. No charge shall be made for such copy.

(Ord. No. 286)